Our Purpose

        The technical support services provided by Hengxin Guoyi Company's after-sales service department are the richest, most comprehensive and flexible in the test equipment industry. With the persistence of professionalism and quality, we provide customers with the best products and services. Our timely, reliable, caring and satisfactory service has won the trust of our customers in Hengxin Guoyi Company. 

        Efficiently and quickly solve various problems for customers, save and protect customers' investment, and solve problems for customers; ensuring the continuous, stable and efficient operation of customers' systems is the ultimate goal of our service. 

Pre-sales service

1. The company provides free technical support and answers to difficult questions.

2. The company provides implementation plans based on the actual requirements of users and scope of application.

After-sales tracking 

1. The company delivers free door-to-door delivery.

2. The company sends technicians to the site for free for training, including on-site debugging and on-site actual operation until the instrument is operated normally and the personnel are proficient in mastering it.

After-sales service

1. All products produced by the company have a free warranty for one year, lifelong maintenance, and free software upgrade. However, through natural disasters (such as floods, fires, etc.), environmental, climate interference and other external factors such as instability in power, computer failure, hot-swap or wiring errors, as well as misuse, abuse and unauthorized If the product fails or damages caused by parts replacement or repair, it is not covered by the warranty. 

2. If a product fails during use, the company will immediately respond after receiving the notice and ensure that it provides backup or on-site technical support free of charge.

3. If the product still fails to meet the on-site technical indicator requirements within three months, the company will unconditionally replace the new machine or return the product unconditionally.

4. The company has special after-sales service personnel to visit at least once a year, feedback the opinions on site to the company, and solve problems in a targeted manner to meet the needs of the site.

5. The test report issued by an authoritative state agency will be immediately distributed.